Privacy Policy

Last updated: October 14, 2024

1. Introduction

Welcome to Salt Coast Hosts. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you visit our website (https://saltcoasthosts.com) or use our vacation rental services in the beautiful Outer Banks area. We take our responsibility to protect your privacy seriously and strive to be transparent about our data practices. By using our services, you trust us with your information, and we are committed to maintaining that trust. Please take a moment to familiarize yourself with our privacy practices.

2. Information We Collect

To provide you with the best possible experience and to facilitate your vacation rental bookings, we may collect various types of information. This information falls into two main categories: information you provide to us directly and information we collect automatically.

2.1 Information You Provide to Us

When you use our website or services, you may provide us with personal information such as:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Vacation rental preferences
  • Dates of stay
  • Number of guests
  • Special requests or requirements
  • Payment information (processed securely through our payment providers)

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage of our services. This may include:
  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Time zone setting
  • Browser plug-in types and versions
  • Pages you view on our website
  • Time and date of your visits
  • Time spent on certain pages
  • Page interaction information (such as scrolling, clicks, and mouse-overs)
  • Methods used to browse away from the page
  • Cookie data

3. How We Use Your Information

We use the information we collect for various purposes to provide and improve our services. These purposes include:

3.1 Providing and Maintaining Our Services

  • Facilitating your vacation rental bookings
  • Processing your payments
  • Sending you booking confirmations and updates
  • Providing customer support and responding to your inquiries
  • Managing your account and maintaining our records

3.2 Improving and Personalizing Our Services

  • Analyzing usage patterns to improve our website and services
  • Personalizing your experience on our website
  • Developing new features and services
  • Understanding your vacation rental preferences to provide tailored recommendations

3.3 Communication and Marketing

  • Sending you important updates about our services
  • Providing you with marketing communications (with your consent)
  • Notifying you about special offers and promotions
  • Conducting surveys and collecting feedback to improve our services

3.4 Legal and Security Purposes

  • Complying with legal obligations
  • Enforcing our terms of service
  • Detecting and preventing fraud and abuse
  • Ensuring the security of our website and services

4. Information Sharing and Disclosure

Protecting your privacy is paramount to us. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, there are certain circumstances where we may share your information:

4.1 Service Providers

We may share your information with third-party service providers that help us operate our business and deliver services to you. These may include:
  • Payment processors
  • Customer support services
  • Email delivery services
  • Analytics providers
  • IT and security service providers
These service providers are obligated to protect your information and may not use it for any purpose other than to provide services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include:
  • Use of encryption to protect sensitive information transmitted online
  • Implementation of firewalls and intrusion detection systems
  • Regular security assessments and penetration testing
  • Access controls to limit employee access to personal information
  • Employee training on privacy and security practices
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized service. Cookies are small text files that are placed on your device when you visit our website. They allow us to remember your preferences and understand how you interact with our site.

6.1 Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website.
  • Functionality Cookies: These are used to recognize you when you return to our website.
  • Targeting Cookies: These record your visit to our website, the pages you have visited, and the links you have followed.

6.2 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Remarketing

Salt Coast Hosts may use your information and location for remarketing purposes using third-party sites like Google. This means you may see our advertisements on other websites you visit. We use this technology to show you relevant ads based on your past visits to our website. You can opt-out of this remarketing and use of your cookies by visiting the Ad Preference Manager on Google or by using the Network Advertising Initiative opt-out page.

8. Your Rights

We respect your rights concerning your personal information. You have the following rights:
  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
  • Right to Restrict Processing: You can ask us to restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You can ask us to provide you or a third party with some of the personal information we hold about you in a structured, commonly used, electronic form.
  • Right to Object: You can object to our processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you can withdraw your consent at any time.
To exercise these rights or if you believe your information has been compromised, please contact us at [email protected].

9. Data Storage and International Transfers

The information we collect may be stored and processed in databases in the United States and other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than in your country. We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this policy, we will revise the “Last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Salt Coast Hosts Email: [email protected] Phone: 252-228-9083 Address: Kill Devil Hills, NC We will respond to your inquiry as quickly as possible and will make every effort to resolve any concerns you may have.

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